How WOM works

From setup to your first accepted lead — six simple steps, fully automated.

Merchant(you)
Advocate(your customer)
Lead(referred person)
1
Merchant

You set up your referral page

Add your business name, brand colour, and reward tiers. Your unique referral page goes live in under two minutes — no code needed.

Share the link with your happy customers via email, text, social, or in person.

2
Advocate

A customer refers someone they know

Your customer (the advocate) visits your referral page and submits the name, email, and a short note about the person they're referring.

They can see your reward tiers and track their progress from their own dashboard.

3
Lead

The lead gets a consent email

The referred person receives a branded email explaining who referred them and why. Nothing is shared with you until they give explicit consent.

They can also add an optional message for your business — like what they need help with.

4
Lead

They click "yes" — consent granted

The lead confirms they're happy to be contacted. Only then are their details shared with you. Full GDPR and PECR compliance, built in.

If they don't respond, we send two gentle reminders over 10 days — then stop.

5
Merchant

You receive the lead

You get an email with the lead's name, the advocate's notes, and any message the lead left. Click to accept — their full contact details are revealed.

Not a fit? Reject silently. The advocate won't be notified.

6
Advocate

The advocate earns progress toward a reward

When you accept the lead, the advocate is notified and their referral count goes up. When they hit a reward tier, they're told exactly what they've earned.

You decide the rewards — vouchers, discounts, gifts, whatever works for your business.

Reward tiers you set, your way

You decide what advocates earn and when. Here are some examples from real service businesses.

Plumber

3

£25 Amazon voucher

3 accepted referrals

7

£75 Amazon voucher

7 accepted referrals

15

Free boiler service (worth £150)

15 accepted referrals

Accountant

2

£30 Costa gift card

2 accepted referrals

5

£100 John Lewis voucher

5 accepted referrals

10

50% off your next tax return

10 accepted referrals

Personal trainer

1

Free PT session

1 accepted referral

5

Free month of group classes

5 accepted referrals

10

£200 kit voucher

10 accepted referrals

You can set up to 3 tiers on the Starter plan and unlimited tiers on Growth and Pro.

The whole flow at a glance

No manual work after setup. Every step is handled by WOM automatically.

Page live
Referral submitted
Consent email sent
Lead consents
You accept
Reward earned

Ready to try it?

Set up your referral page in under 2 minutes. No card required.